Frequently Asked Questions
What This Page Covers and Getting an Answer Not Listed Here.
What This Page Covers
This page answers the most common questions Malaysian players ask about using the platform. It covers deposits, withdrawals, account verification, turnover requirements, payment methods, mobile compatibility, game disconnections, and deposit limits. Each answer is written to give you a clear, direct response. If you need help with something not listed here, the live chat button in the lobby is the fastest way to get a reply from support, available in English and Bahasa.
Getting an Answer Not Listed Here
If your question is not covered below, the quickest path is to use the live chat feature inside the lobby. Support staff are available around the clock and can handle account-specific queries, technical issues, or anything related to promotions. You can also send a message through the contact form on the site. Responses are usually sent within a few hours. For general information, browse the terms and conditions page, which explains rules for bonuses, withdrawals, and gameplay in detail.
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Asked most often
How long do withdrawals take?
Withdrawals are processed within 24 hours after approval. E-wallet withdrawals like Touch 'n Go and GrabPay usually arrive in under an hour once processed. Bank transfers may take one to two business days depending on the receiving bank.
Are there fees on a deposit?
Limits and timings are set by the payment channel rather than by the site, so they rarely change. DuitNow and ShopeePay are the fastest listed here.
What is the minimum deposit amount?
The minimum deposit is RM10 for most payment methods. This applies to Touch 'n Go, GrabPay, Boost, and online banking transfers. Deposits are credited to your account instantly, and the amount shows in ringgit in your balance straight away.
How much do I need to deposit?
RM30 on an e-wallet, RM50 by bank transfer. DuitNow, ShopeePay and GrabPay are among the channels available.
Do payouts return the way they came?
Wherever the channel allows it, a payout returns the way the deposit arrived. That is a payment rule rather than a site rule, and DuitNow and ShopeePay follow it.
What happens when a game disconnects mid-round?
In a live dealer blackjack round, if your connection drops after you place a bet and the cards are dealt, the dealer pauses briefly and waits for your action. If you do not reconnect within 15 seconds, the hand plays automatically according to basic strategy, and your bet stands.