Contact Support

What Not to Share Publicly

Never send your password, full card number, or any one-time code over live chat. These details are sensitive, and no legitimate agent will ask for them in a public channel. If an agent needs to verify your identity, they will ask for your account username or the last few digits of a card. Anything more than that is a red flag. Keep your credentials private.

What to Have Ready Before Chat

Before opening a live chat, note your account username. This lets the agent pull up your profile immediately without asking you to log in again or wait for verification. Also have the approximate time of any recent transaction and the payment channel used, such as Touch 'n Go, GrabPay, or bank transfer. These details help the agent trace the issue quickly.

Languages and Hours

Support is available in English and Bahasa Malaysia. Agents are fluent in both, so you can choose the language you are most comfortable with when starting a chat or writing a message. The support team is on hand 24 hours a day, seven days a week. Whether you play late at night or early in the morning, there will always be someone to assist you.

Which Channel to Use

Live chat handles anything account-related: login issues, deposits, withdrawals, or bonus queries. The team can verify your identity and fix problems in real time, so it is the fastest route for urgent matters. The contact form is best for non-urgent requests that need a written record, such as disputes, feedback, or account closure. Replies are sent to your registered email, giving you a paper trail to refer back to.

Typical Reply Times

Live chat replies are usually within a few minutes. During peak hours, you may wait a little longer, but the agent will acknowledge you within the first minute of connecting. The contact form is answered within 24 hours on most days. If you submit a form late at night, the reply will come the next day. For urgent matters, live chat is the better choice.

There is a page each for Fish Shooting, Mini Games, Live Games, and the promo lists what is live.